Copyright © 2011, National Association of Professional Insurance Agents. All rights reserved. PLANNING & THE PROCESS OF CHANGE Select and download one of our PIA Partnership tools While change may be necessary, it can also be difficult, especially when you’re already pre-occupied with the day-to-day issues of normal agency business.      This section of our website contains a variety of documents and forms you will find useful to help you create plans and deal with issues associated with change. RETURN TO TOOLS INDEX The process of change Planning - part 1 Planning - part 2 Planning - part 3 Terms of Use