Copyright © 2011, National Association of Professional Insurance Agents. All rights reserved. Facts & your customers What do customers have to say? Here are just a few customer responses to the following open-ended question asked by our survey:    "Why is the fact that, "They demonstrate the ability to successfully address my insurance needs" the most important factor in your placing trust and confidence in your current insurance provider? VIEW OR DOWNLOAD CUSTOMER RESPONSES Service and Communication  Retention Trust The Competition Customer Comments Terms of Use